Contact & Support
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Contact Us
Phone
Response Time
We aim to respond within 3 business days
Registered Address
Room 115, 2nd Floor, Building 7, Weixin Software Science and Technology Park, No. 09, Gaoxin South 9th Road, Gaoxinqu Community, Yuehai Sub-district, Nanshan District, Shenzhen, Guangdong, China 518000
What we can help with:
- • Questions about how to use the AI Agent or platform features
- • Account and membership issues (sign-in, billing, cancellation)
- • Reporting bugs or technical problems
- • Privacy and data requests
What we cannot help with:
BayWonder is a discovery platform, not a retailer. We are not able to assist with order tracking, refunds, shipping issues, or product complaints — please contact the retailer where your purchase was made directly.
Before reaching out, you may find your answer faster in our FAQ.
View FAQ →Need immediate help?
For urgent issues, please email us directly at support@baywonder.ai
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