Shipping & Fulfillment FAQ

Does BayWonder sell or ship products?

No. BayWonder is a fashion discovery and recommendation platform. We help users discover fashion items, brands, and third-party retailers, but we do not sell, stock, ship, or deliver physical products.

Where do I complete my purchase?

When you choose to buy an item discovered through BayWonder, you will complete the purchase on the third-party retailer’s own website or platform.

For third-party retail products, BayWonder does not process the retail transaction, collect shipping fees, or operate any logistics or fulfillment service.

Who is responsible for shipping and delivery?

Shipping, delivery, and order fulfillment are handled solely by the retailer from whom you purchase the product.

This includes, but is not limited to:

• Shipping methods
• Shipping costs
• Packaging and dispatch times
• Estimated delivery dates
• Order tracking
• Delivery delays
• Lost, damaged, or undelivered packages
• Customs clearance
• Import duties, taxes, or related charges

BayWonder does not control or manage any part of the retailer’s shipping or fulfillment process.

Can BayWonder help me track my order?

No. Because BayWonder does not handle retail orders or shipping, we are unable to provide order tracking information or delivery status updates.

Please contact the retailer directly using the information provided on the retailer’s website or in your order confirmation email.

Can BayWonder help with returns, exchanges, or refunds for retailer purchases?

No. Returns, exchanges, refunds, cancellations, and after-sales support for physical products are handled by the retailer you purchased from.

Please review the retailer’s own return, refund, and after-sales policies before completing your purchase.

Where can I find shipping costs and delivery timeframes?

Shipping options, shipping costs, estimated delivery dates, taxes, duties, and other fulfillment details are usually shown on the retailer’s website during checkout.

These details are determined by the retailer and may vary depending on your location, selected shipping method, product availability, and other factors.

Who is responsible for customs duties or import taxes?

Any customs duties, import taxes, or related fees are determined by the retailer, shipping carrier, customs authority, or applicable laws.

BayWonder does not calculate, collect, or control customs duties or import taxes for third-party retail purchases.

Do BayWonder memberships or point packages require shipping?

No. BayWonder memberships and point packages are digital services. They are delivered electronically to your BayWonder account and do not involve physical shipping.

For questions about memberships, points, billing, or account access, please refer to our Refund & Cancellation Policy or contact BayWonder support.

Who should I contact?

For questions about shipping, delivery, order tracking, returns, exchanges, refunds, or after-sales service for a physical product, please contact the retailer directly.

For questions about your BayWonder account, memberships, points, or this FAQ, please contact us at:

Email: support@baywonder.ai

Please note that BayWonder cannot provide shipping updates or after-sales support for products purchased from third-party retailers.