Refund & Cancellation Policy

1. All Sales Are Final

• All paid purchases are final and non-refundable once the payment has been successfully processed, including but not limited to membership subscription fees, renewal fees, upgrade fees, annual membership fees, and point package purchases.
• By completing a purchase, you acknowledge that membership benefits and/or points will be made available immediately after payment. Except where required by applicable law, we do not provide refunds, credits, or prorated refunds for unused membership time, unused benefits, unused points, accidental purchases, or failure to use the service.

2. Membership Subscriptions

• Paid membership plans provide access to membership benefits for the applicable billing period.
• If you cancel your membership subscription, the cancellation will only stop future renewals. Your paid membership benefits will remain active until the end of the current billing period. After the current billing period ends, your account will be downgraded to the applicable free plan or another plan selected by you.
• Cancellation does not entitle you to a refund of any fees already paid for the current billing period. This applies to both monthly and annual membership subscriptions.
• Annual membership fees are non-refundable once payment has been successfully processed. If you cancel an annual membership, you will continue to receive the applicable membership benefits until the end of the current annual billing period, but no refund or prorated refund will be provided for any remaining days, months, or unused portion of the subscription.
• We do not offer refunds or prorated refunds based on the amount of time used or unused during any billing period.

3. Point Packages

• Point package purchases are one-time purchases and do not change your membership level.
• Purchased points will be credited to your account after successful payment. Purchased points will remain in your account and will not be cleared, reset, or removed due to membership cancellation, downgrade, or expiration.
• Purchased points are non-refundable, non-transferable, and cannot be exchanged for cash, unless otherwise required by applicable law.

4. Auto-Renewal and Cancellation

• Membership subscriptions may renew automatically on a recurring basis unless canceled before the next renewal date.
• You may cancel your subscription at any time through your personal account page or by contacting our support team. Canceling a subscription prevents future charges but does not refund payments already made.
• Your paid membership benefits will continue until the end of the current billing period. No refund, partial refund, or prorated refund will be issued for the current billing period after cancellation, including for annual memberships.

5. Exceptions

• We may issue a refund or billing adjustment only in limited circumstances, such as duplicate charges, billing errors, unauthorized transactions, technical errors caused by our system, or where required by applicable law.
• Technical errors may include situations where, due to a verified system issue on our side, purchased points are not credited, membership benefits are not activated, or the user is unable to access the purchased service.
• If a payment is refunded, reversed, disputed, or charged back, BayWonder may remove or revoke the corresponding membership benefits, points, or account credits associated with that payment.

6. Contact Us

If you have any questions about this Refund & Cancellation Policy, please contact us at: support@baywonder.ai